As soon as your order ships, you’ll receive a tracking number via email. Simply head to the shipping company's website (we'll mention it in the email), enter your tracking info, and keep tabs on your package every step of the way.

Yes. Our pieces are thoughtfully designed to be gentle on your skin. They’re free of nickel, cadmium, and lead, so you can wear them comfortably and confidently.

Absolutely! Most of our jewelry is water-resistant. Over 90% of our pieces are made to withstand regular exposure to water without tarnishing or turning your skin green. Just check the product page for each item's specific details. Made with gold-plated stainless steel, our jewelry stays gleaming. No high-maintenance care needed. For longevity tips, visit our Care Guide.

We use high-quality 304L or 316L stainless steel, finished with a luxurious layer of 18k gold. It’s strong, eco-conscious, and built to last.

If your package arrives with an issue, please send us an unedited unboxing video within 24 hours of delivery, along with relevant images. Feel free to share images and videos at support@vahow.com or attach them in our instagram DM. This helps us resolve things quickly and fairly.

Sale items are final sale and not eligible for return or refund unfortunately. We appreciate your understanding.

If you need to make changes, please email us within 12 hours of placing your order. After this window, we begin processing and won’t be able to make modifications unfortunately.

If your order hasn’t shipped yet, we’ll do our best to update the address. Once it’s out the door, we’re unable to make changes. In case you submit a wrong address, please contact us within 12 hours of placing the order.

Tip: Always double-check your details before confirming your purchase.

Packages may be returned due to incorrect addresses, unavailable recipients, or delivery refusal. If this happens, we’ll wait for the item to return to our warehouse. Please understand that customers are responsible for covering the re-shipping cost in case the product is returned due to the reasons mentioned above.

To cancel or make changes, contact us within 12 hours of placing your order.
Please note: Approved cancellations are issued refunds within 7 business days or longer. Orders placed during sales are not eligible for cancellation or modification.

All orders are packed and shipped from our warehouse in Canada.

We aim to ship all orders within 48 hours (excluding weekends). During peak seasons or sales, please allow 3–4 days for dispatch. Delivery typically takes 6–8 business days.

We accept all major payment methods, including Credit/Debit Cards, Apple Pay, Google Pay, Alipay, and PayPal (Visa, Mastercard, AmEx).
All payments are securely processed—your card details remain private.

Our store supports international shopping. Prices are shown in your selected currency for convenience, with rates updated regularly.

We’re here to help! Drop us an email at support@vahow.com or reach out via Instagram @vahowjewelry. Our team will get back to you as soon as possible.